Return Policy

Thank you for purchasing equipment from Powerking QVtools. We're here to ensure that your experience is perfect. 

In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return: 

No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call our toll free number 800-344-3371 and speak with a customer solutions representative to obtain a RMA # and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.

If you did not purchased your product from Powerking please contact the online or retail company you purchased your item from and refer to their return policies.

Unopened Merchandise 
You may return any "unopened" products and accessories within 30 days of delivery for a full refund. Simply return the item to us, shipping prepaid by you & using the most convenient shipping method available to you. We suggest using www.USHIP.com for scheduling a freight return. 

Opened Merchandise 
"Opened" and unused products and accessories in their original packaging can be returned within 30 days of delivery*, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Opened returns must be in salable condition with original materials and packaging. 

* Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an assigned service center for repair which may be covered under our warranty policy. 

Cancelled Orders 
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, not due to damage, you will be responsible for paying an ORDER RETURN FEE. We incur a fee from the freight carrier to return items that have been shipped, this fee is dependent on the item refused and the destination location. 

Installed Items 
Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of Powerking if we can cover any costs associated with an incorrect installation. 

Damaged Products 
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately. 

Suspect Damage 
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle. 

Obvious Damage 
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you. 

Defective Products 
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry. 

In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact Powerking customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service. 

Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty. 

Customer Support 

1-800-344-3371

9am to 5pm PST

Support@qvtools.com

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